Refund a payment

A refund can remove access now or keep it for some days, keep a service charge, and needs a reason and proof.

Where: Transaction → Transaction List → a transaction → Refund

Steps

  1. Open the transaction and click Refund.
    Step 1 of 4 in the Lariyo admin panel (Transaction → Transaction List → a transaction → Refund): Open the transaction and click Refund. The control to use is outlined in red.
  2. Choose whether to remove access now or keep it for some more days.
  3. Enter any service charge % that is not returned.
  4. Write the reason and attach the refund proof, then confirm.

Updated 11 November 2026. Still stuck? Contact us.