# Follow up unfinished payments

Initiated payments are checkouts a student started but did not finish.

Where in the Lariyo admin panel: Transaction → Initiated Payments

## Steps

1. Open Transaction → Initiated Payments.
   ![Step 1 of 3 in the Lariyo admin panel (Transaction → Initiated Payments): Open Transaction → Initiated Payments. The control to use is outlined in red.](https://lariyo.com/img/shots/steps/initiated-payments-1-1600.webp)
2. See the student, product, gateway, amount and when it expires.
   ![Step 2 of 3 in the Lariyo admin panel (Transaction → Initiated Payments): See the student, product, gateway, amount and when it expires. The control to use is outlined in red.](https://lariyo.com/img/shots/steps/initiated-payments-2-1600.webp)
3. Contact the student to help them finish.

## Tips

- The AI assistant can set up an alert that emails you about unfinished payments.

Help center section: Payments and money (https://lariyo.com/help/payments)
Updated: 2026-11-11
Source: https://lariyo.com/help/payments/initiated-payments